User Guide

No password is required to register for an account or log in to our store. Simply enter the 6-digit verification code sent to the email address you provide to log in.

First-time users can continue shopping immediately after verifying their email address. Please register your name, address, and other details on your My Page after logging in.

Click here for login instructions (with images)

Click here to log in or register for an account

To change your customer information, such as your address, phone number, or password, or to delete your account, please log in to "My Page" and reset your information under "Change/Cancel Registration".

Click here for My Page

On the renewed store, you will log in using a one-time code (a 6-digit number) sent to your email address instead of a password. Your previous password is no longer needed, and there is no need to reset it.

Customers who registered on the previous site can log in using the same email address (no need to re-register your account information).

View login instructions with images

Customers who wish to cancel their membership, please contact us via the inquiry form.

Photos on this site are taken using samples, and we have displayed them in colors as close to the actual product as possible.
Also, please note that even products with the same color name may differ in shade, so please check the images for each product.

*Please note that depending on your monitor settings or viewing environment, differences in color may occur.

pas de calais products are measured according to the "Size Guide".
Please be sure to check the listed sizes before making your selection.

Please follow the steps below to make a purchase.
① Once you have found an item you like, please check the size, color, material, and specifications using the photos as a reference. Click the "Add to Cart" button on the product details page to go to your shopping cart.

② Please check the contents of your shopping cart and click the "Proceed to Purchase" button. From the "Enter Customer Information" screen, please proceed with the purchase process.

③ After your order is completed, we will send an "Order Confirmation Email" to your registered email address. The confirmation email contains your order details, so please keep it in a safe place.

You can order the desired number of items. If you choose cash on delivery, you can place multiple orders up to a total of 300,000 yen (tax included) per order.

We will send you an order confirmation email after you place your order, so please check the order details.
Additionally, customers who have registered as online shop members can check their order history in My Account after logging in.

Please note that we do not accept orders by phone.

We will notify you by email if the item is back in stock.
This does not guarantee that the item will be restocked.

Points are calculated at a rate of 1 point = 1 yen, and 3 points will be issued for every 100 yen spent after registering as a member.

※The point accrual rate varies depending on your membership tier. For details, please click here.

Points will be issued after the product has been shipped.

*Points will not be issued if you are not registered as a member or if you placed your order as a guest.

After logging in to your My Page, you can check your points by clicking "Check your points".

Payment can be made using the following credit card companies.

Accepted credit cards
JCB, VISA, Mastercard, Diners Club, American Express

• * Installment payments and lump-sum bonus payments are not accepted.
• * Your personal and card information is encrypted using SSL when transmitted.

When your order arrives, please pay the delivery driver the total amount (product price + shipping fee + cash-on-delivery fee).
The cash-on-delivery fee is as follows.

330 yen
This fee is calculated based on the subtotal of the products and may differ from the final payment amount after points and coupons have been applied.

*The cash-on-delivery fee is not included in the total amount shown on the order placement screen or in the order confirmation email.At the time of delivery, please pay the delivery driver the product price plus the shipping fee, plus the fee listed above.

• You can pay by cash or credit card. (Yamato Collect Service is used.)
• In your order details, this is listed under the "Payment Fee" item.

• ※There is no transaction fee.
• ※"Buy Now, Pay Later (Paidy)" is a payment service provided by Paidy Co., Ltd.
• ※No advance credit card registration is required.
• ※You can use it with a mobile phone number and email address.

We cannot change your payment method once your order has been placed.
If you need to make a change, we will have to cancel your order, so please contact customer support with the following information.
Inquiry category: Payment method / Delivery
Click here to access the inquiry form.

Please check the following depending on your payment method.

【If you paid by credit card or Amazon Pay】
The statement issued by your credit card company serves as the official receipt.
Please use the usage statement issued by your card company as your receipt.

【If you paid by cash on delivery】
Please use the receipt (cash on delivery receipt) issued by the shipping carrier.
Receipts, statements, and acknowledgments are officially recognized receipts by the tax office, so please use them for tax filing purposes.
Please note in advance that we do not reissue receipts.

【If you paid by Pay-Later (Paidy)】
Please use one of the following as your receipt.
・The payment completion notification sent by email upon receipt of your payment.
・The receipt handed to you at the register when paying with the payment number at a convenience store.

Your order will be shipped as early as the next business day after your order date.

• ※If there are weekends or holidays between your order date and the shipping date, orders will be shipped in order starting from the next business day.
• ※Some items may require additional time to prepare in stock.
• ※If there is a change in the shipping schedule, we will announce it on the website in advance and contact you separately.
• ※During sale periods, the shipping schedule differs from the usual schedule. Orders will be shipped in order approximately one week after they are placed. Please note that you cannot specify a delivery date.
• ※Your ordered products will be shipped via Yamato Transport.

《Pre-Order Items Notice》

• ・Due to production circumstances, there may be delays in the delivery of the product.
• ・As the product images are samples, the actual product may differ slightly in specifications, processing, size, etc.
• ・Pre-order products cannot be purchased at the same time as other products. Please complete the ordering process separately.
• ・For pre-order products, changes to the order cannot be accepted after the order is confirmed.

Shipping fee: ¥660 (tax included)

*Free shipping on purchases of ¥20,000 (tax included) or more.
*BLUE rank members and above always receive free shipping as a rank benefit.

We will send you a shipping confirmation email once your order has been dispatched. If you have not received this email, it may be blocked as it is sent from "@galeriedepop.com". If you have restrictions on which accounts can send you emails, please update your settings accordingly. Learn more here

Please note that the delivery address cannot be changed once the item has been shipped.

Please specify your preferred delivery date and time when placing your order. Please note that if you choose to specify a date, the earliest available date is four days after the order date. For the earliest possible delivery, please place your order without specifying a date and time.

*Sale, markdown, and point-up eligible items cannot be included in this order.

Shipping is limited to addresses within Japan, and we cannot ship to P.O. boxes.
Sorry. This shop is an online shop only for Japan. Items cannot be shipped abroad.

• ※Please be sure to check the following rules in advance.
• ※Please check the contents and condition of the product immediately upon receipt.
• ※For items eligible for sale, price reductions, or point upgrades, we cannot accept any cancellations, returns, or changes to the color or size (excluding defective products).
• ※Shipping, return, and redelivery fees and other charges are the responsibility of the customer (excluding defective products).

① Rules for Returns, Cancellations, and Exchanges
We cannot accept returns in the following cases.

• ・There are signs of use beyond the scope of trying it on
• ・The product tag has been removed
• ・The product accessories, included items, gifts such as novelties, or boxes for shoes, etc., are not complete as they were delivered (this does not include promotional materials such as direct mail and flyers)
• ・Stains, scratches, odors, or damage are found to have occurred while in the customer's possession
• ・Hygiene products such as underwear cannot be exchanged or returned
• ・Other conditions specified separately by our company are not met
  ※Please try on the product carefully to avoid damage or stains.
  ※If you return a product that cannot be accepted, it will be returned to us at your expense.

② Contact
Please contact our customer support via the inquiry form within 7 days of delivery. After confirming our reply, please send the product back to us within 5 days. Please note that we cannot accept it if the deadline has passed.

Inquiry category: About orders and cancellations
Click here for the inquiry form.

Message: Please fill in the following "5 required items".

《5 required items to provide in advance》

• 1) Order number
• 2) Name
• 3) Product number (8 digits)
• 4) Color
• 5) Reason for return/exchange

③ Procedure
Please fill out the required information on the "Return/Exchange Request Form" included with the product and include it with the product.

④ Refund
We will process the refund after receiving and checking the returned product.
The refund method varies depending on the payment method used at the time of ordering.
Only the product price is eligible for refund; shipping fees and fees incurred with payments such as cash on delivery cannot be refunded (excluding defective products).
We will refund the total amount minus shipping fees and other charges.

• ・Cash on delivery orders
  After checking the returned contents, we will refund the amount to the bank account designated by the customer.
• ・Credit card payment orders
  After checking the returned contents, we will process a reversal of the credit card payment.
  (1) Customer support will contact you by email regarding the reversal and re-payment.
  (2) If the period from the order date to the payment reversal date crosses the payment closing date set by your credit card company, the payment amount at the time of ordering may be debited first, and the equivalent amount may be refunded the following month. Please note this in advance.
• Paidy payment orders
  The refund will be issued from Paidy, and the canceled amount will be deducted from the billing amount starting the following month.
  Please check your own MyPaidy (Customer Page).
  
  

The cooling-off period is a system that applies to door-to-door sales, but it is not mandatory for mail-order sales. Please note this in advance.

We generally accept these requests, but depending on the details, there may be cases where we cannot.
Please contact us using the form below.

Inquiry category: Exchanges, returns, and repairs
Click here to access the inquiry form.

Once you send the item to us and we have inspected it, we will contact you again with the repair cost and estimated time.

Please contact us using the form below.

Inquiry category: Other
Click here to access the inquiry form.

Please note that inquiries received on our regular holidays will be addressed in the order they were received starting on the next business day.